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It surpassed the 2007 TJX hack which affected 45 million customers. Īt the time of the outage, with a count of 77 million registered PlayStation Network accounts, it was not only one of the largest data security breaches, but also the longest PS Network outage in history. On May 4, Sony confirmed that personally identifiable information from each of the 77 million accounts had been exposed. The attack occurred between April 17 and April 19, 2011, forcing Sony to turn off the PlayStation Network on April 20.
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The 2011 PlayStation Network outage (sometimes referred to as the PSN Hack) was the result of an " external intrusion" on Sony's PlayStation Network and Qriocity services, in which personal details from approximately 77 million accounts were compromised and prevented users of PlayStation 3 and PlayStation Portable consoles from accessing the service. Multiple lawsuits, leading to PSN terms and conditions being amended.Personal data exposed for 77 million PlayStation Network accounts.Services restored after 23 days of downtime, with compensation offered to PSN users.| Source: Hacked/W.S.PlayStation Network and Qriocity services | Source: Hacked/W.S.WorrallĬlick ‘OK’ to confirm the logout. | Source: Hacked/W.S.WorrallĬlick ‘Sign Out on All Devices’ at the bottom of the ‘Security’ page. | Source: Hacked/W.S.WorrallĬlick ‘Security’ in the panel on the left of the screen. Log into your PSN Account and click ‘Account Settings.’ Image 1 of booting tutorial. You should use Sony’s security feature to kick out any intruders who’ve logged into your account once you’ve recovered access.
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| Source: Hacked/W.S.WorrallĮnter your email address to receive a password reset link. | Source: Hacked/W.S.WorrallĬlick ‘Reset your password.’ Image 2 of recovery tutorial. Go to the Sony Entertainment Network login page and click ‘Trouble Signing In?’. For the best results, use your PC/phone/laptop. If you cannot log into your account to change the password, you’ll have to go with PSN account recovery. In either case, it is recommended to use a service such as Dash Lane to generate and store more secure passwords. Image 2 of desktop password tutorial | Hacked/W.S.WorrallĬlick ‘Edit’ next to the password entry, and you can enter a new password. | Source: Hacked/W.S.WorrallĬlick ‘Security’ in the panel on the left side of the screen. You may be asked to log in again to confirm your identity. Select ‘Account Settings’ from the dropdown menu. Log into your PSN account and click your profile picture. The final step is to enter your current password and your new password twice to finalize the change. Then click on ‘Password.’ Image 3 of console password tutorial. To reach the ‘Security’ menu, enter your current login ID and password. | Source: Hacked/W.S.WorrallĬlick on ‘Account Information,’ then ‘Security.’ Image 2 of console password tutorial. Go to your settings menu and click on ‘Account Management.’ Image 1 of console password tutorial. There are two methods to do this, depending on if you’re on a console or your PC/phone. Any accounts that use the same password are potentially compromised. Your password is now known to the hacker. The first and simplest step you should take should be to change your password. Change Your PlayStation Network Account Password There is a black market for PSN accounts online, and if you don’t stop them, someone could make money selling access to games through your account. The second that you think someone has accessed your PSN account, you should take action. Act Immediately If you get a notification email for a purchase you don’t remember making, then you should take action straight away.